Who We Are
TFS is an award winning, global customer-focused company, our success lies in creating tailor-made accommodation and travel solutions on budget and on time for our clients & partners. We do not just offer travel packages, we offer personal travel services that meet clients’ needs on location, budget and lifestyle. We outperform the competition with value-driven sales and superior customer service.
The mission of TFS is "To provide complete travel and accommodation services to business travellers - saving them money by excellent negotiation, saving them time by efficient systems and communication".
Direct contact - We believe that direct and personal contact with each and every customer brings us closer to fulfilling our clients needs & exceeding their expectations.
Commitment - We believe that the only way to operate in business is by working ethically and excel in everything we do. We are committed to delivering customer satisfaction, to negotiate the best terms with our suppliers, and to build effective, transparent relationships with our partners.
Pursuit - We at TFS believe in continuous improvement & innovation in our business, we invest extensively in our technology & our agents to ensure our clients are only met with a fantastic product, experience & customer service.
TFS is part of The Taxback Group. A tax refund business, the company's 900 employees travel extensively worldwide. Since 2001, Taxback.com experienced huge cost savings by centralizing its travel facilities into one dedicated team. This team organized hotel accommodation, conference facilities, transport, shipping and telecommunications, and negotiated preferential rates for frequent travel and large volume.
In 2005, Taxback.com extended these cost savings as additional value-adding services to its VAT refund clients. Our corporate clients travel internationally extensively on business to conferences, trade fairs & all other aspects of corporate travel. These services were branded as TFS, so that the cost-saving and time-saving services can be extended to the wider corporate market.